Refunds & cancellation

Last updated November 7, 2026

Cancel anytime, online, in a couple of clicks. Here is what happens to your plan and your money.

Cancelling

Cancel from your account (Account → Manage plan) at any time. It's as quick as subscribing; you don't need to call or write.
After you cancel, your plan keeps working until the end of the period you already paid. Then the account moves to the Free plan.
Nothing is deleted when you cancel. Projects above the Free plan's limit stay saved and open to view and export; you just can't add new ones until you're under the limit or move up again.

If you cancel before the trial ends, you're not charged.
We email you a reminder before the trial ends, with the price and how to cancel.

Monthly plans: no refund for the month in progress; cancelling stops the next charge.
Yearly plans: a full refund if you ask within 14 days of the first yearly charge or of a yearly renewal. After 14 days, no partial refunds; the plan runs to the end of the year.
Charged by mistake (a double charge, a charge after you cancelled, a billing error): full refund, always.
Refunds go back to the card you paid with. Banks usually take 5 to 10 business days to show them.

We email yearly subscribers before each renewal with the price and how to cancel.
If a price goes up, we tell you at least 7 days before it applies, and you can cancel before then.

Write to hello@mask3dstudio.com with the email on your account. We answer within 2 business days.