Terms of Service

1. What MASK is

MASK is online software for designing vehicle wraps, wall graphics, apparel and print pieces: 3D mockups, client proposals and links, and print-ready files. MASK is a design tool. We don't print, install or sell vinyl, and we aren't part of the agreement between you and your clients.

2. Your account

• You must be at least 18 years old and give a real email address.
• Keep your password private. You're responsible for what happens in your account; tell us right away at hello@mask3dstudio.com if you think someone else got in.
• One person per account. A shop with several people should give each person their own account.

3. Plans, trials and payment

• The Free plan costs nothing and has the limits shown on the pricing page. Personal and Business are paid subscriptions, monthly or yearly.
• Paid plans renew automatically at the end of each period, at the price shown when you subscribed, until you cancel. Before you pay we show the price, how often it's charged and how to cancel, and we ask you to agree.
• The Business plan may start with a free trial. If you don't cancel before the trial ends, the plan starts and the first period is charged on the card you gave. We remind you before the trial ends.
• Payments are processed by Stripe. MASK never sees or stores your full card number.
• If we change a plan's price, we tell you by email at least 7 days before the new price applies, and you can cancel before then.
• Prices don't include sales tax. Where the law requires it (for example in California from January 1, 2027), tax is added at checkout.
• Cancelling and refunds work as described in our Refunds & cancellation policy, which is part of these terms.

4. Your designs and files belong to you

You keep every right to the designs, logos, photos and files you create or upload (“your content”). To run the service you give MASK a limited license to store, process, display and send your content only as needed to provide it to you: saving projects, rendering previews, making the files you export, and showing client links to the people you share them with. This license ends when you delete the content or your account, except for copies in backups that expire on their own.

We don't use your content to advertise MASK without your written permission.

The same goes for your business records: the orders, client details, proofs and files in your Orders and client portal belong to your business. We don't sell them or use them for anything but running your portal. You can download all of them at any time, without asking us, in common formats (spreadsheets, JSON and the original files: Orders → Your data), and you can have a copy emailed to you every day something changes.

If we ever stop offering the Orders service or MASK itself, we will tell you at least 90 days before and keep your data available for download during that time.

5. Logos, brands and the content you upload

• Only upload content you have the right to use. Logos and brand names of your clients usually belong to them: you're responsible for having their permission.
• Vehicle makes and models appear in MASK only to describe a vehicle's shape and size. MASK isn't affiliated with or endorsed by any vehicle maker.
• Don't use MASK for content that is illegal, infringes someone's rights, is hateful or harasses others, or contains malware. We may remove such content and suspend the account.
• If you believe content on MASK infringes your copyright or trademark, write to hello@mask3dstudio.com with the details and we'll act on it.

6. Measurements, colors and production

Sizes from the vehicle catalog, a VIN or photos are approximate. Before printing, the vehicle must be measured and the files checked by you or your print shop. Colors on screen and in renders can differ from printed vinyl. MASK marks files printed on unconfirmed sizes, but the decision to print is yours.

MASK is not responsible for material, ink, labor or installation costs caused by wrong measurements, colors, spelling or files that weren't checked before production.

7. Client links and sharing

A client link lets anyone who has it view the shared design in 3D until it expires or you turn it off. Add a password for private work. You're responsible for who you send links to.

8. Fair use of the service

• Don't try to get around plan limits, break into other accounts, overload the service, copy or resell the software, or extract the vehicle models library in bulk.
• Don't use MASK to build a competing product.

9. Changes, availability and new features

We improve MASK all the time and may change or remove features. Features marked “beta” or “coming soon” are offered as they are. We aim for MASK to be available at all times but don't promise it will be uninterrupted. Keep your own copies of important files (Export → Project).

If we change these terms in a way that matters, we tell you by email or in the studio before the change applies. Using MASK after that means you accept the new terms.

10. Ending your account

You can stop using MASK and ask us to delete your account at any time. We may suspend or close an account that breaks these terms or doesn't pay; when possible we warn you first and give you time to export your projects. When an account closes, its orders and client records stay available to download for 30 days before they're deleted.

11. Warranty and liability

MASK is provided “as is” and “as available”, without warranties of any kind beyond those the law requires.

As far as the law allows, MASK is not liable for indirect, incidental or consequential damages, lost profits, lost data or production costs. MASK's total liability for any claim is limited to the amount you paid MASK in the 12 months before the claim, or US $50 if you're on the Free plan.

Nothing in these terms limits rights you have as a consumer that the law doesn't allow to be limited.

12. Law and disputes

These terms are governed by the laws of the State of California. Before going to court, write to us and we'll try to solve it within 30 days. Disputes go to the state or federal courts in San Bernardino County, California, or to small claims court where it applies.

13. Contact

MASK 3D Studio · Hesperia, California · hello@mask3dstudio.com